Arete Family Hotline Schedule
Mondays-Fridays
3-5 pm (live calls in English or Spanish)
All other days and times, a staff member will respond to your voicemail or email within 24 hours (English, Spanish, or Soninke)
Arete Family Help Hotline
(347) 647-9037
familyhelp@areteeducation.org
Dear Mott Haven Families:
Please contact our team if you are in need of family assistance.
We are here to listen and respond to your needs, ideas, and questions. At this time we are able to respond to calls and emails within one business day. We ask that when leaving us a message or sending an email, please include your name, callback number, and details about why you are calling (food concerns, tech/internet access, etc).
Family Resources
COVID-19 Resources by Neighborhood
NYC COVID19 Updates
To receive regular updates via SMS text on the latest developments regarding coronavirus in NYC, text:
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“COVID” to 692-692 for updates in English
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“COVIDESP” to 692-692 for updates in Spanish
New York State Department of Health COVID-19 Hotline
or call 1-888-364-3065
Call for an appointment 1-844-NYC-4NYC
-This network will assist those with or without insurance
-Local NYCH&H: Lincoln Medical Center
or Call for appointments 718-579-4900
Veteran’s Health Administration
1-844-698-2311
Education, counseling and supportive services to LGBTQ, and HIV-affected communities and allies to end all forms of violence. Call 212-714-1141
Provides support for survivors of intimate partner violence through a 24-hour hotline 800-621-HOPE (4673), and comprehensive family justice centers in each borough. Please call 911 for emergencies.
Free bilingual hotline (Spanish/English), as well as resources, temporary shelter and legal support. Call 1-800-664-5880. Their website has a ‘safe exit’ option if you share a computer with your abuser.
National Domestic Violence Hotline
or call 1-800-799-7233 or Text LOVEIS to 22522
Sign up for delivery services
-fill out the form from the Mayor's Action Plan for food support to our NYCHA Residents
Meals for Public School Students
There are grab-and-go meals for students and families at New York City Public Schools. Meals can be picked up at all Meal Hubs 7:30 am to 1:30 pm, Monday through Friday.
Visit the Free Meals site for most up to date information
-A map of local food pantry and soup kitchens in the Mott Haven and surrounding areas
Unemployment Benefits During COVID19
How it works: If you lost your job and it was not your fault, you might be able to get unemployment insurance. Unemployment insurance will give you some money, based on what you earned. To get insurance, you must be looking for a new job:
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If you worked in New York State within the last 18 months, you have the right to file a claim for benefits
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You can claim your benefits weekly for up to 26 weeks while you are unemployed
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Requires a valid Social Security Number and government-issued ID card
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It takes three to six weeks from the time you file your claim to receive your first payment
Apply online or by Phone: 888-469-7365
Stimulus Checks
Stimulus payments will begin being distributed in mid-April 2020, with no action required for most people. Some seniors and others who typically do not file returns will need to submit a simple tax return to receive the stimulus payment. To get learn more about stimulus checks, visit ACCESS NYC.
Check Status on Your Stimulus Check
Find help in NYC with food, money, housing, work and more...
HRA Home Energy Assistance Program (HEAP)
apply for the Home Energy Assistance Program (HEAP) grant
NYC Health Guidelines on Coping with Stress During COVID19
1-888-NYC-WELL or Text “WELL” to “65173”
-NYC Well is a connection to free, confidential mental health support.
Response & Resources
424 East 147th Street, 3rd Floor
Bronx, NY 10455
Phone: 212-417-3800
Please find the issue you face in the list below and call the number given at the time indicated.
Adult Home Advocacy Project
FOR: Residents of Adult Homes, citywide
Adult home resident rights / eviction prevention / public benefits / civil & disability rights
Telephone Intake: Monday-Friday, 10:00 am – 5:00 pm
Call toll free: 877-417-2427
Warren J. Sinsheimer Children’s Rights Program
FOR: Children needing special education services
Special education
Telephone:Call 212-417-3786 and leave a voicemail. An attorney will get back to you within 48 hours.
Consumer Rights Project
FOR: Low-income consumers, citywide
Debt collection harassment / credit card lawsuits / identity theft / purchasing schemes / credit report issues / access to financial services / fraud
Telephone Intake: Monday, 2:00 pm – 4:00 pm and Thursday, 10:00 am – 2:00 pm
Call: 212-417-3881
Government Benefits Project
FOR: Low-income residents of New York City
Public Assistance / Social Security / SSI and SSD / Medicare & Medicaid / Food Stamps / SNAP, etc.
Telephone Intake: Monday, 10:00 am – 12:00 noon
Starting April 1st, telephone intake will be expanded to include Wednesday, 10:00 am – 12:00 noon and Friday, 1:00 pm – 3:00 pm
Call: 212-417-3732
Housing
FOR: Tenants in Manhattan and Brooklyn
Eviction Prevention / NYCHA Repairs / Housing-related Benefits / Rent Overcharges
Telephone Intake: Monday – Friday: 9:00 am – 5:00 pm Call: 212-417-3888
FOR: Tenants in the Bronx
Eviction Prevention / NYCHA Repairs / Housing-related Benefits / Rent Overcharges
Telephone Intake: Monday – Friday: 9:00 am – 5:00 pm Call: 212-417-3889
Effective Monday, March 16th at 5 pm housing court is pretty much closed as evictions and hearings are all suspended indefinitely. You can still access the court for illegal lockouts, housing code violations and repair orders.
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Met Council on Housing Hotline 212-979-0611
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Housing Court Answers’ Hotline 212-962-4795
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Hotline for tenants: 212-979-0611
Department of Education Remote Learning Device Request
Remote Learning Device Request: (718) 935-5100 (press 5)
(*You must have your student’s OSIS (ID) number in order to make this request)
Remote Device technical support: 718-935-5100
The Learning Advocate Program is designed to support families and their children to achieve academic, social, and personal success as they prepare for the 2020-2021 school year. The Learning Advocate will monitor your child(ren)’s progress through regular weekly contact for the first four weeks of school and collaboration with your family, Arete Education, and the MS/HS 223's Dean's Office. If you are interested in having a learning advocate for your child(ren), please fill out this request form.
Mask Wearing Required
How to Safely Wear Your Mask (ENGLISH | SPANISH)
How to Make a Mask (Sew & No-Sew)
Health Screening
Taking Temperature Daily (Fever & COVID)
Daily NYC DOE Health Screening Form for Families & this CBO Staff (Phone | PDF)
Mandatory COVID Testing for % of Students (Print, Sign, Return This Form to School) - Additional Information Online
Mandatory COVID Tessting for % of Staff (Appointment Link | Arete Staff Policies | CBO Staff Access to NYC DOE Testing Sites)
MAKE AN IMPACT
Areté Education is thriving, but the best is yet to come! We have a vision for this program -- to offer even stronger, smarter, and more enriching experiences that propel our students to succeed. We're ready for the future of Ignite Learning -- help us get there.
